I recently purchased a GPR-90 receiver from Steve [WB9TOW] listed on QTH.com Classified. Steve packed the receiver himself, double boxed, and properly protected from damage. He shipped it using FedEx Ground services.
When I unpacked the receiver after it arrived I discovered that the package had been dropped and the bottom of the chassis had been damaged by the sudden blow to the bottom of the unit.
I informed Steve of the issue telling him of the damage and the estimated cost to repair several broken coil forms. He immediately contacted FedEx and forwarded a claim by fax, per their claim processing procedures. LESS THAN A WEEK LATER, FedEx had a check cut and sent to me and, get this, they even included the cost of shipping the receiver for repair.
Bravo for FedEx and special thanks to Steve! I can not help but contrast this experience with several undesirable events with UPS, whose claim service required an inordinate amount of red tape, forms completion, pictures, visits by so-called claim appraisers, etc. etc.
Needless to say, I will continue to recommend FedEx and strongly recommend Steve as a trader and a gentleman.
Am I biased toward FedEx? You betcha!
AL - K4ICL
Kudos to FedEx and Steve - WB9TOW
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As of Dec 9, 2013: ONLY BUYERS AND SELLERS directly involved with a transaction can post here. Do not post replies in any topic if you are not the buyer or seller in the transaction being discussed! If you believe you can help the buyer or seller, please use the Private Message system to communicate with them. NOTE: if you have been scammed by someone pretending to be a ham, please post in the Scammer Reports forum instead. See viewtopic.php?f=2&t=136 for additional rules.