The short version of my story is I placed an order for a mobile mount. I had selected UPS ground shipping (the cheapest option listed). I was charged $8.95 for shipping. Later I received an email stating the order shipped USPS Priority mail flat rate small box. This shipping method only costs $4.95 retail (less when purchased online). I made a couple requests to get a credit for the difference in shipping charges and all I was told is that they "upgraded" my shipping.
Bottom line: theantennafarm.com will gladly over charge you and think they did you a favor.
Here is the actual email thread, I have removed the email headers, extra space, etc... for easier reading.
On Fri, July 15, 2010 10:51, Brett Johnson wrote:
>>> I am a bit confused about my order. I though I had selected and paid
>>> for UPS shipping: Sub-Total: $17.95
>>> United Parcel Service (Ground): $8.95
>>> sales tax: $0.00 Total: $26.90
>>> However it appears the order shipped via USPS small flat rate box:
>>>> A package was shipped to you on 07/13/2010 via U.S. Postal Service
>>>> Priority Mail, Small Flat Rate BOX to the following address:
>>> I am wondering if there is some type of credit for shipping via USPS
>>> instead of UPS as the retail rate for a USPS small flat rate box is
>>> Brett Johnson
On Fri, July 15, 2010 13:35, THE ANTENNA FARM wrote:
>>> We UPGRADED your shipping to priority mail....
>>> The Antenna Farm
On Fri, July 16, 2010 13:12, Brett Johnson wrote:
>> Please explain to me:
>> 1) How is USPS Priority mail is an "UPGRADE" to UPS ground
>> 2) How discounting your shipping costs by $4.00 is an UPGRADE to me
>> I used UPS's shipping calculator to estimate a 1 lb. package shipping
>> from your zip code to my zip code. As you can see from the details
>> below, it would cost about $8.25 to ship via UPS ground. You charged me
>> $8.95 for
>> shipping which I can understand as you do have to pay for packaging
>> Now, USPS Flat rate small box has a published rate of $4.95 (cheaper if
>> you buy online) and they provide the packaging to you at no charge.
>> So I am having a hard time understanding how you "UPGRADED" my order.
>> Sending it 2 day or overnight would be an upgrade. I have a real problem
>> paying for UPS service and then you choosing to ship via USPS. If I
>> wanted USPS I would have made an effort to contact you before placing
>> the order.
>> As far as I am concerned, I should receive a $4.00 credit for the
>> change in shipping methods.
>> I look forward to your response.
>> UPS calculator:
>> UPS Ground
>> (This is a zone 5 shipment)
>> 7.78 USD
>> Fuel Surcharge
>> 0.47 USD
>> Charges Per Package 8.25 USD
>> Shipment Total: 8.25 USD
On Fri, July 16, 2010 13:54, THE ANTENNA FARM wrote:
>> Priority mail is GUARANTEED 2 to 3 day service...UPS ground is NO
>> and 2 to 6 days service.
>> Honestly sir....what are you belly aching about?
>> The Antenna Farm
On Wed, July 21, 2010 06:10, Brett Johnson wrote:
> "Honestly sir....what are you belly aching about?"
> In all my years of online purchasing, I have never had a company switch
> something I paid for without first contacting me. I can not recall any
> other company treating me the way you have when I have raised a concern
> about an order.
> Obviously your company has no problem over charging and could care less
> about customer satisfaction.
> I did receive the item on Friday (3 day service) and I am happy with the
> item. However, I will never purchase from your company again. I will never
> recommend your company to anyone. In fact, I will go out of my way to
> inform others of the sub standard services your company provides.
On Wed, July 21, 2010 13:01, THE ANTENNA FARM wrote:
> We ship it so you get it there faster and you still complain....
> No problem...We have dealt with people such as youself before my friend.
> Some people just won't be happy.
> Good day and good luck.
> The Antenna Farm