QTH.COM Swap Chat

Hello to all again....
I was not going to even reply about this until I read the enclosed letter from Steve. Well after months of waiting, I did receive the parts I needed from him to complete the installation, But with a complaint from him. I am going to attach the letter in whole. The following is his own words, NOT mine.

:I would have thought that for the $4.50 that you shorted my payment, you could have bought a few pieces of hardware from Lowes or Home Depot. The total for the items you claim are missing is less than the $4.50 you owe me. If you wonder why no replacement parts ever showed up, it is generally our policy not to ship to anyone that has a balance due. When you got your antenna, it was due to my overriding the computer so that your antenna would be sent. I see now what a mistake that was. I would have been better off returning your payment on your account. Regardless, it is Christmas season and after my last hospitalization, I have a different outlook on life. I realize you may have problems with your vision and probably it was a honest mistake. therefore, since I am recalling some of our booms (yours included) that went out, I have enclosed a new boom with all necessary hardware and instructions.: End of his letter with Holiday Greetings.

O.K, Now lets address these issues that he states. First of all, I paid the amount invoiced to me, And at no time during what small communications we had was there EVER a mention of a balance due of $4.50, Which I would have gladly paid. As far as my Eyesight, They work very well, And can see a B.-, Artist a mile off. It is remarkable that all of a sudden you can send off bad or missing parts, But you are not able to return phone calls, Or even answer your emails. What a Surprise.... You surely did not do as you stated you would do per our one time phone conversation, Where you promised me the missing parts would be sent out !!!!! The next day..., That was months ago. And to this date other than the parts you sent and I received today, (Dec-30), MONTHS after the transaction was completed, You now throw accusations of I cheated you of a measly $4.50. You are pathetic, This could have been resolved with just a simple email response, Or a phone call. Or just keeping your word. And Please do not act like you do not know what I am talking about. It is obvious you have seen and read my posts and the post from others. I consider this matter closed, And I am going to send you your lousy $4.50, Not because I have to, But to show you, I am a better person than you are. And I keep my word.
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I hope you responded back to all the people you shafted with you products, And SUB STANDARD customer service, Have no fear, I will NOT do any type of transactions with you again, Plus I encourage others NOT to BUY from you.
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Now that the missing items have FINALLY been sent, I consider this matter Closed.

73's, Don W9DMW

"BUYER BEWARE",

Lucky you, Don.

I am STILL waiting for my order to arrive. Steve will not return my phone calls and will not return my emails. It's been since SEPTEMBER!!! He has my money and is being really an a$$ about it.

My plan is to put him out of business if I can. I am currently sending information to the Chief of Police at Easely, SC so that I can get this issue resolved.

I am so sick and tired of Steve's excuses and avoidence of this problem.

WARNING! DO NOT EVER DEAL WITH STEVEN PETRONE, STANTRONICS ANTENNAS OUT OF SOUTH CAROLINA, USA. YOU'LL GET ROBBED!

Wish me luck with the Easely PD.

- Lou, W8LEW... another very unlucky customer of Stantronics.

Well, Just as I thought, Steve is big on B$, But short on brains. Sorry to say, I will not EVER buy anything from him again, NOTHING !!!!!!. I recommend NO ONE buy from this looser. He has shown his true side, Im gald to see you post here, It will let others know about him and his Poopy Customer service and products. I would think that one would want to respond to all the people that have concerns about there orders and money taken with no products being sent or missing items. At least let them know whats going on, It's not hard to send a email, Or respond to your phone messages, Steve is like the big bird that hides it's head in the ground, Hoping everything will be gone when he pulls his head out of his a$$.
I hope for you LOU, That he becomes a MAN and does the right thing by you, I was lucky, But I shook the issue alot, Who knows, Maybe he will turn over a new leaf this year. But keep on him...... Do not let him get away with NOT giving you what you paid for. I wish you good luck.


"BUYER BEWARE IF STANTRONICS IS THERE"

TNX Don W9DMW

Well, if someone is waiting for months for his order to arrive.....

The last communication I got from him was that my order was a week out and that was in early December. Sounds like I need to go to paypal and file a dispute and to my credit card company and file a dispute with them as well.

Where the heck has customer service gone in this country? It seems like I have been filing more claims and disputes than I have receiving products lately.

Thanks for the heads up.