N8VZ Carl - Honest Seller
Posted: Sat Jan 25, 2025 12:05 am
Bought a FlexControl unit from Carl. It was very carefully packed and he shipped it promptly. I got back to my home QTH, "installed the driver" (I thought), hooked it up and DEAD! I had read and followed the instructions I'd found online but nothing I tried would bring the controller to life. I thought it was DOA. To protect myself, I filed a case with PP and contacted Carl (one of the reasons PP is recommended on QTH.com). Unfortunately, he didn't see my earlier email and just automatically refunded the purchase! I was shocked! I emailed him again and reiterated what had happened with the install and that if he sent me his shipping address, I'd send the unit right back to him.
However, after reading what I'd done, he gently suggested that I'd done the install incorrectly and gave me explicit instructions of how to do it correctly, including removing "ghost USB ports". I followed the instructions and a couple of other hints I'd found on the helpdesk/flexradio forum (about setting the FlexControl's USB port between 240 and 250). Lo and behold, it worked perfectly and I immediately informed Carl, thanked him and refunded his refund.
Carl is honest, helpful and I am still in shock that he refunded the full purchase price without a peep. He can be trusted and I wouldn't hesitate to buy from him again and highly recommend him.
73,
Robert VE7ZN
PS: When he refunded the purchase price without so much as blinking, I told my XYL and she was also stunned that there are such honest folks around. All is not lost...
However, after reading what I'd done, he gently suggested that I'd done the install incorrectly and gave me explicit instructions of how to do it correctly, including removing "ghost USB ports". I followed the instructions and a couple of other hints I'd found on the helpdesk/flexradio forum (about setting the FlexControl's USB port between 240 and 250). Lo and behold, it worked perfectly and I immediately informed Carl, thanked him and refunded his refund.
Carl is honest, helpful and I am still in shock that he refunded the full purchase price without a peep. He can be trusted and I wouldn't hesitate to buy from him again and highly recommend him.
73,
Robert VE7ZN
PS: When he refunded the purchase price without so much as blinking, I told my XYL and she was also stunned that there are such honest folks around. All is not lost...