"R&L ELECTRONICS" YOU DECIDE ?
Posted: Wed Sep 15, 2010 6:43 pm
Following is my personal experience in doing business with R&L Electronics and my misfortune, read it and draw your own conclusions!!
On 9/02/10 I called to check on the stock status of the MFJ994B AutoTuner and was told that the only one in stock was a demo unit and that they would discount if further and still warranty it like it was new. So trusting them I made the purchase via on line ordering. A few days later I received the unit and immediately upon unpacking the unit I noticed that the rear connections were not accessable via the cutouts in the chassis the is provided to connecting to them. Upon further inspection I noticed that all 7 of the 4-40 screws that hold the entire PC board in the chassis were missing and the board was basically only being held in by the SO239 internal connections. So being the good sport that I am I purchased the 4-40 screws and installed them, which automatiocally alligned the PC board correctly. Then guess what!!! The unit did not work!!! So I notified R&L via e-mail of the problem and was told to send it back for full credit.
After they received the unit back I waited and waited to hear from them regarding my purchase price refund + what it cost me out of pocket to return a unit that was knowingly shipped out defective. Nothing heard...no response to my e-mail I then called them on the phone. It was my misfortune to talk to "Roger" (who I guess is the "R" in R&L. He was very short with me over the phone and continously talked over me. He indicated the he would not refund the $$$ I spent out of pocket for shipping the unit back and the he basically thought I was a liar and that he and his people are the "perfect people" and don't make mistakes like shipping out a product that was unusable!
I found him to be very, very condesending and obviously a "legend in his own mind" !!! So far I have not seed the refund show up less the shipping charges.
I would suggest you think long and hard about doing business with an organization that thinks they never make a mistake!! Seems like you as the buyer will be out the funds it cost to return anything you buy from these guys!
On 9/02/10 I called to check on the stock status of the MFJ994B AutoTuner and was told that the only one in stock was a demo unit and that they would discount if further and still warranty it like it was new. So trusting them I made the purchase via on line ordering. A few days later I received the unit and immediately upon unpacking the unit I noticed that the rear connections were not accessable via the cutouts in the chassis the is provided to connecting to them. Upon further inspection I noticed that all 7 of the 4-40 screws that hold the entire PC board in the chassis were missing and the board was basically only being held in by the SO239 internal connections. So being the good sport that I am I purchased the 4-40 screws and installed them, which automatiocally alligned the PC board correctly. Then guess what!!! The unit did not work!!! So I notified R&L via e-mail of the problem and was told to send it back for full credit.
After they received the unit back I waited and waited to hear from them regarding my purchase price refund + what it cost me out of pocket to return a unit that was knowingly shipped out defective. Nothing heard...no response to my e-mail I then called them on the phone. It was my misfortune to talk to "Roger" (who I guess is the "R" in R&L. He was very short with me over the phone and continously talked over me. He indicated the he would not refund the $$$ I spent out of pocket for shipping the unit back and the he basically thought I was a liar and that he and his people are the "perfect people" and don't make mistakes like shipping out a product that was unusable!
I found him to be very, very condesending and obviously a "legend in his own mind" !!! So far I have not seed the refund show up less the shipping charges.
I would suggest you think long and hard about doing business with an organization that thinks they never make a mistake!! Seems like you as the buyer will be out the funds it cost to return anything you buy from these guys!