Post
by Martyn » Mon Oct 25, 2004 4:57 pm
Well I read all of the posts with great interest, I was going to respond to each issue on an individual basis but to be honest I can’t be bothered lowering myself to that.
I have been a proud radio amateur for more than 30 years, I do own radiomart, no big secret there, I also do know gottahaveit1995 no big secret there either but I have no direct connection with him, We do intertrade hence the obvious association, there hope that’s cleared that up.
Now on to the 7,239 Customers who have purchased items from me over the past 12 months (yes I did check my invoice books) a big thank you and I am pleased that over 7,200 are satisfied, the other minute percentage, well 20 got refunds and the other 19, give up trying to rip me off.
Now those who know me know I run a legitimate business, yes I have had the IRS come down and spoken to the better business bureau, all who are completely satisfied with the way I do business.
It is also commonly known that I have had more Collins and Drake radio's through here than any one else in the USA, and like Mr. Diamond states, these items are old and if anyone thinks they are going to go on forever is crazy.
All of my descriptions are accurate, Let me give you one example of the type of customer and Poster on this forum is like.
This individual buys 2 items off e-Bay, a receiver and power supply but asks me as a favor if I will sell a TX to him off e-bay, I agree and he pays me and I ship the 3 items, now this is a well educated man, the equipment arrives, deal done, yes the items were described to him and pictures sent to show the items, well the guy is not happy, the 75S-3B he claims is not the original paint, Which of course it is but he doesn’t think so, so I deny him a refund of just over $500, yes $500 for an excellent working and looking 75S-3B, well I was being stubborn due to his rude attitude, as I described the items well, so, he writes to e-bay, Paypal, the IRS, the BBB and they all sided with me as my terms were very clear, well 4 months later he decided to lie to his credit card company, said he never received the goods, so I proved to them I shipped the 3 boxes and he signed for them along with his complaints proving once again he received the items, Well it seemed that was not good enough and they did the chargeback, then that comes in to the realm of theft, I asked a friend to contact him and arranged at my expense to have the 2 boxes collected, fortunately, they arrived back here and I tested the items and they all performed well and looked as good as when I last saw them, so I resold them, this time the receiver sold for $1350 and the power supply for $400 so of course I am happy but I say now, the original origin of the complaint was the paint was not original,,, YES IT WAS!!!. And the way you lied to force a refund, you should know better?
Now I make it clear, this does not stress me out, the silly snide comments and remarks, well those who write them are wasting their time and to think, that these are ambassadors responsible in promoting the good faith of this wonderful hobby of ham radio,,, well its beyond me.
Now I do not stress to be perfect, I am not, but one thing that I am, is a good honest and respectable dealer, I don’t see any complaints from the people I send money to, over $2.7 million dollars to last year alone and my profile shows 22% repeat customers and 4,000 positive feedback e-bay sales alone as well as my off e-bay business.
Yes I know I have 5 people who seem to delight in being dishonest, lying whenever they can but to you 5 I have to say, you’re wasting your time or you have too much time on your hands and have nothing better to do, just give it up.
Now to those of you who are wondering about my summer break from e-Bay, it was because I listed 3 times the same radio that was not FCC approved, this was of my own doing and not as any results of complaints, now that that cleared up.
Not to Drag Scott in to this but even some of the comments he saw were so ridiculous and comical in their claims, man got burnt 5 times,, still makes me laugh even to this day...
Now one issue I see posted from W8AMR I will go in to this one, this buyer came to my old QTH some 3 years ago, saw what he liked, a big Henry amp, $1000, he studied it and we loaded it up and he took it away, now this was a perfect working amp, it had been tested and I had used it for a while.
Now a week after he purchased it he contacted me and told me it had stopped working, he said it was the transformer, so I purchased a transformer for $400 and shipped it to him, all free of charge, then several weeks later he told me a tube had gone soft, I asked him to sent the tube back so I could test it myself, ne promised he would, in the meantime I sent 2 brand new 3-500 Eimacs off to him, free of charge, never heard a thing back, Hey Larry you fail to mention this don’t you? and all I had was your word, I took you at face value and tried my best to resolve any complaints you said you had, you could have been lying to me also, and bear in mind again, this is an old piece of electronic equipment, it will break down some time, but just look at the way I handled your complaint, I went way further than any one I know to satisfy you, like I said, you failed to mention that.
Well I have said my piece, still not stressed out, still trading on and off e-bay, still spending tens of thousands of dollars through QTH.com, great Site Scott and still satisfying the demands of the serious collector of older type Ham Radio equipment.
This is the first and last posting I will be making as selling over 100 radios’s a week takes up all of my time to be able to offer a good service.
73's Guys
Martyn
are. 
Why is it that Martyn never gives his call in anything?